HER Return Policy
Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you may return for exchange or store credit within 5 days of receiving your order. In either case, simply return the item for exchange or store credit WITH ALL TAGS ATTACHED and IN GOOD CONDITION. Items that have been WORN OR DAMAGED will not be eligible for an exchange or store credit.
You may EXCHANGE/STORE CREDIT WITHIN FIVE(5) DAYS OF RECEIVING YOUR ITEM(S) after the FIVE days the item is not exchangeable or available for store credit. Exchanges can be made by mail. Please contact us via e-mail (email@example.com) for a request of an exchange/store credit.
Send items to:
P.O. Box 638
Tinley Park, IL 60477
Exchange or store credit by mail
- Returned items must be sent via insured. Insuring your return allows you to track your parcel with any mailing service you may prefer such as, but not limited to: US Postal Service, FEDEX, UPS etc (Please email tracking number to our email to allow us to track the item as well)
- Ship items to address provided on original packaging
- The cost of returning the item(s) to us is your responsibility
****For faster returns the US POSTAL SERVICE IS RECOMMENDED.****
If you have any questions about our policy, please, e-mail us at firstname.lastname@example.org or call/text us at (708) 737-5414.
At the discretion of HER Treasures Boutique MANAGEMENT if item(s) appears worn or damaged customer is subject to no exchange or store credit and our team will return the item BACK to the original address provided.
ALL items are heavily inspected prior to shipping and NO items will be sent out in a damaged state including, but not limited to holes, stains or torn fabric.
Please note: if you have purchased an exclusive item with processing times between 7 to 14 business days we will not offer a refund due to wait times as all times are communicated via description prior to purchase. We are not responsible for delays that may occur on the manufactures end. All delays will be communicated via email. Please also note that any delays during holiday time with shipping services should be taken up with the shipping servicer once the tracking number has been issued we no longer have control over the parcel.
*All swimwear/ sale items are final sale and will not be eligible for exchange*