HER Return Policy

 

ABOUT KOVER RETURN ASSURANCE

 

Get peace of mind while purchasing items when you add Kover Return Assurance at checkout.

 

You’ll have the option to return eligible items by adding Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.

 

All standard return policies apply to eligible item(s).The item(s) must be new, unworn, unwashed and with tags attached. 

 

Returns must be initiated within 7 days of receiving the item(s).

 

To initiate a return, please follow the instructions provided on HER Treasure Boutique’s official Return Policy page https://www.hertreasuresboutique.com/pages/treasures-return-policy or email info@hertreasuresboutique.com.

 

We are unable to offer free shipping on eligible item(s) returned. You are responsible for the return shipping fee at the carrier’s rate.

 

Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of the Return Assurance is nonrefundable.



You have the option to add Kover Return Assurance if you want the option to return and receive a full refund. You can learn more about Kover Return Assurance here.

 

Return Policy without Kover 

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you may return for exchange or store credit within 7 days of receiving your order. In either case, simply return the item for exchange or store credit WITH ALL TAGS ATTACHED and IN GOOD CONDITION. Items that have been WORN OR DAMAGED will not be eligible for an exchange or store credit. 

 

You may EXCHANGE/STORE CREDIT WITHIN seven(7) DAYS OF RECEIVING YOUR ITEM(S) after the SEVEN days the item is not exchangeable or available for store credit. Exchanges can be made by mail.

Please contact us here to submit your exchange/return information.

Send items to:

HER Treasures Boutique

15941 Harlem Ave #365

Tinley Park, IL 60477

 

Exchange or store credit by mail 

  •   Returned items must be sent via insured. Insuring your return allows you to track your parcel with any mailing service you may prefer such as, but not limited to: US Postal Service, FEDEX, UPS etc (Please email tracking number to our email to allow us to track the item as well)
  • Ship items to address provided on original packaging 
  •  The cost of returning the item(s) to us is your responsibility 

    ****For faster returns the US POSTAL SERVICE/UPS IS RECOMMENDED.****


    If you have any questions about our policy, please, e-mail us at info@hertreasuresboutique.com or call/text us at (708) 737-5414.

     

    Please note: HER Treasures is not responsible for your package once USPS or UPS has received your order. Please shipping provider for detail. All REFUNDS must be provided through shipping provider and any item will have to re-purchased if available. 

     

    PLEASE NOTE: 

    At the discretion of HER Treasures Boutique MANAGEMENT if item(s) appears worn or damaged customer is subject to no exchange or store credit and our team will return the item BACK to the original address provided. 

    ALL items are heavily inspected prior to shipping and NO items will be sent out in a damaged state including, but not limited to holes, stains or torn fabric.  

    Please note: if you have purchased an exclusive item with processing times between 7 to 14 business days we will not offer a refund due to wait times as all times are communicated via description prior to purchase. We are not responsible for delays that may occur on the manufactures end. All delays will be communicated via email. Please also note that any delays during holiday time with shipping services should be taken up with the shipping servicer once the tracking number has been issued we no longer have control over the parcel. 

    *All swimwear/ sale items are final sale and will not be eligible for exchange*